We are sorry if your order did not arrive.  Sometimes orders may indeed be lost, delayed, or returned by the carrier. 

First of all, please find and check your order confirmation email for the estimated delivery timeframe.  

If your order did not arrive by the latest agreed date please open a ticket with us.  We can always issue a refund or send you a  replacement

Tickets opened before the agreed delivery date may be placed on hold up until that date