Available shipping options and costs are shown during checkout. Estimated delivery time is shown on your cart page and order confirmation email.

Actual delivery time may vary and depends solely on the carrier. We shall be not held liable for any delays that occurred after the package was accepted by the carrier.

Depending on a carrier and package size it may be delivered to your mailbox or left next to your door, at the mail-room, reception, etc.  If for any reason carrier can not find a secure location or access a building package will be stored at the carrier’s location or shipped back. We shall not be responsible for any storage costs. It is the buyer’s responsibility to contact the carrier and provide necessary instructions (gate codes etc) or arrange re-delivery.

If the provided address is incomplete or for any reason (typo, unusual abbreviation, etc) our system do not recognize it as a valid USPS/UPS/FedEx address we will cancel your order and issue you a full refund. We may also contact you offering alternative options when available: pick up at parcel locker, etc.

Some items may require a longer handling time. You will receive an additional email about the estimated delivery time. Should this happen you have the right to request order cancellation and a full refund?

Cancellations:

Generally, you can cancel your order within 1 hour. We will try our best to accommodate your request. Cancellation is not guaranteed. We reserve the right to cancel your order and issue you a full refund if we are permanently or temporarily out-of-stock.

Missing items:

If your item has not arrived within 10 days after your purchase date and there is no tracking number available, please contact us for further instructions. We reserve the right to solely determine eligibility for a refund.

Returns:

Due to the nature of our products all purchased are final and can not be returned. 

Purchasing our products you agree not to return them and acknowledge that you understand that they may not be working for you as expected or may cause side effects and certain health risks.

If we accidentally shipped you the wrong item, please open a ticket.

Returns made without previous authorization may not be honored

If you changed your mind before the order arrives we suggest refusing delivery.

Refunds: 

Refunds for missing items are issued within 2 business days. Depending on your original payment method it may take up to 30 days before the refund is actually posted.

Indemnification 

Buyer agrees to indemnify, defend, and hold harmless, Albochemicals, its officers, directors, members, employees, parent, subsidiaries, divisions, affiliates, successors and assigns, from and against all claims, liabilities, judgments, awards, losses, expenses, damages and costs, including reasonable attorney’s fees, arising in whole or in part out of 

(a) failure of Buyer, its agents, employees, or customers to follow specifications, instructions, warnings, or recommendations furnished by us, 

(b) failure of Buyer, its agents, employees, or customers to comply with all applicable laws and regulations, including, but not limited to any applicable Federal, state, and local laws and regulations governing hazardous materials or safety, all as they may be amended or supplemented from time to time, 

(c) misuse of the goods by Buyer, its agents, employees or customers including use of goods with any substance that causes injury to person or property, 

(d) misrepresentation by Buyer, its agents, employees or customers, (e) the sole or contributing negligence of Buyer, its agents, employees or customers, or 

(f) alleged infringement of any patent, trademark or copyright as a result of Berlin Packaging’s performance in accordance with Buyer’s designs, plans, specifications or directions, 

(g) any and all lawsuits, liabilities, damages, injuries, claims, demands, and expenses (including attorneys’ fees and legal expenses) of whatever kind and nature arising on account of the manufacture, use, storage, maintenance, or repair of any of our goods regardless of by whoever manufactured, used, operated, maintained or stored and/or arising as a result of claims based upon strict liability imposed upon Albochemicals except for claims directly resulting from our gross negligence; 

(h) any violation of these Terms and Conditions or any activity related to Buyer’s account (including negligent or wrongful conduct) by Buyer or any other person accessing the Website using Buyer’s Internet account; or 

(i) Your use of the Website, including, but not limited to, Your User Contributions, any use of the Website’s content, services, and products other than as expressly authorized in these Terms and Conditions or Your use of any information obtained from the Website. Buyer hereby waives and releases Albochemicals from all rights of contribution or indemnity to which it may otherwise be entitled. Notwithstanding anything to the contrary herein, this Indemnification section will survive any expiration or termination of these Terms and Conditions.

Disputes

These Terms and Conditions shall be construed in accordance with the laws of the State of Delaware, without regard to principles governing conflicts of laws. ANY DISPUTE  RELATING IN ANY WAY TO YOUR USE OF THE WEBSITE, THESE TERMS, AND CONDITIONS, OR THE RELATIONSHIP BETWEEN THE PARTIES (OTHER THAN CLAIMS RELATING TO THE INTELLECTUAL PROPERTY RIGHTS  OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS OR LICENSORS OR CLAIMS IN EQUITY) SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN DOVER, DE AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent You have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners, or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and You consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration or proceeding shall be limited to the dispute between us and You individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

YOU AGREE NOT TO OPEN DISPUTES WITH YOUR CREDIT CARD COMPANY BEFORE CONTACTING US AND RESOLVING THE DISPUTE DIRECTLY. 

If Company pursues any legal action to enforce any of its rights, Company shall be entitled to recover from Buyer all reasonable attorneys’ fees and all other costs and expenses incurred by Company in connection with such action.

Any action against Company with respect to the goods or services purchased on this Website will be forever barred and waived and released by Buyer if it is not commenced by Buyer within one year from the date of delivery of the particular good or service which gives rise to the claim.

‪8012148656, ‪(801)214-8656